Overview

The online education leader is leveraging the IGEL Universal Desktop Converter (UDC) and IGEL UD3 to provide faculty, administrators and student support staff with seamless and reliable access to their digital workspaces.

Client

Strayer University

Industry

Higher education, diverse environment, distributed workforce

Challenge

With 125 years of tradition in educational excellence, Strayer University is one of the largest accredited adult-focused universities in America and a leading provider of online education. Strayer had no co clear migration path to Windows 10. As IT operations manager for Strayer University, Scott Behrens spent a lot of time looking at and evaluating endpoint computing solutions when it came to identifying a new way to provide the University’s faculty, administrators and student support staff with a seamless and reliable end user computing experience.

Journey

“I looked at various options including traditional desktops, but due to the dispersed nature of our business, I really wanted to find a solution that was both easy to manage and reasonably priced, especially for our remote locations where we have limited or no IT staff on premise,” said Behrens. “IGEL fit perfectly into this scenario. Because of IGEL’s simplicity, we are able to reduce the time it takes to get one of our locations up and running from a week, to a day, with little support and very little effort.”

“I also think it is important to note that IGEL has always been ‘all in’ with Strayer, working with us to develop and update the products to make them better to meet our unique needs and requirements. Endpoint computing is their main line of business and that makes a huge difference for us. Their competitors are not as focused and often behind in innovation. Further, because this is a smaller part of their business, they aren’t able to allocate the same amount resources that IGEL does to meeting our needs.” said Behrens.

Solution

With IGEL, Strayer University has been also been able to customize the services and applications on the endpoint. “We are deploying a solution that is exactly what each of my end users needs – all without the security holes or attack vectors that are typically present with traditional desktop computing solutions,” said Behrens. “With a typical Windows machine, there are a lot of services and processes that are keeping the machine up and running, but not necessary for what we are doing, which is connecting to a virtual desktop infrastructure. By allowing us to take out the parts of the operating system that weren’t required, IGEL allowed us to remove potential security holes associated with these services completely, and that’s something we really liked about the solution.”

Results

Low device failure rate was the biggest result. “Because there are very few or zero moving parts with the IGEL hardware, is very reliable. We’ve had only one failure in out of more than 1,400 endpoints deployed since implementing IGEL more than two years ago. The German engineering is rock solid,” Behrens said.

Another benefit of the IGEL offering that really sold Strayer University on the solution was the ability to extend the life of its existing hardware through the IGEL Universal Desktop Converter (UDC). “We initially began our IGEL roll-out with the UDC, as we wanted to reduce capital expenditures initially by repurposing existing hardware,” said Behrens. “With IGEL, we expect to get more than seven more years out of the endpoints we are using to deliver Citrix XenDesktop to our end users. This will effectively help us double the industry standard for periodic replacement of these devices. The value and ROI are definitely there, and we are saving about 50% over that span of seven years.”