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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 800.727.7733 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software any good?

Words to live by: “Good anti-virus software is not free, and free anti-virus software is not good.” Although there are some free programs that provide basic protection, anyone running a serious business with any compliance, intellectual property, or security concerns should look at professional anti-virus software. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Computer Products Corp. has the bench of talent to take care of your information technology environment. This means hardware and software sourcing, install, support, and staffing. CPC is your “go-to” resource for all things technology, and we are here to make your business flow.

What is cloud backup?

Nightly backups into the Cloud (your cloud, our cloud, on-prem, etc.) occurs nightly. One of a number of services can be deployed here, such as a co-location solution, on-off premises solutions, and 3rd party storage are all options.  We have secure monitoring and reporting at every stage of the backup process.

What kind of response times can I expect?

CPC wants to meet and exceed your expectations. We have several services where a reasonable, course-of-business response time can be expected, as well as completed, 24/7 coverage of our products and services.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by each contract. CPC can work with a pay-as-you-go client, annual contract, or by purchasing a block of hours to be consumed through utilization of our award-winning bench of certified engineers. We want to find the solution that matches your budget and anticipate your needs.

What should I do before I call for help?

Document, document, document. Screen shots and a written description will help our staff easily track your issue and identify solutions. We will work with you to identify the issue, in some cases attempt to re-create it, and ultimately resolve the problem.

What does having Managed IT Services cost?

CPC offers a mix of pricing for your business. Your contract will be the one that fits for you.

  • Project based contract & consulting
  • Purchase of a block of hours by our techs
  • Monthly “retainer” contract
  • Annualized “outsource/staffing” model for service

Services cover everything from the user’s fingertips all the way back to the data center.

What if we already have an internal IT department?

We love internal I.T. Departments! They speak our language, and we know that they have the best interest of your company at heart. We can seamlessly integrate with most I.T. Department teams without much executive coaching, and can offer scalable solutions to become an extension of your I.T. personnel.

Can I switch from my current IGEL or NX provider to you?

Absolutely! CPC is the leading distributor and support system for both IGEL and NoMachine. In fact, Computer Products Corporation is the only provider and supporter of NoMachine in North America. If you purchased hardware or licenses from another provider and want to get the CPC support that you’ve heard about from our other clients, we’d welcome your business. Just give us a call.

What types of systems do you support?

We are agnostic, and have the talent to show that. We play in iOS, Windows, Mac, Android, G+Suite, Linux…and several others.

Virtualization? No prob. Amazon/AWS or Azure? We’ve got you. Printer needs across countries? Just call.

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Try IGEL for your businessThe smartest endpoint on earth

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